These are the Terms & Conditions ("Conditions") of Tech Team 4 You Limited of registered office 15 Montpelier Vale, Blackheath, London, SE3 0TA. Company No. 14289222 which shall apply to ALL Goods and Services provided by the Company to the Customer and supersedes any other Terms and Conditions set out in any additional fee or other Agreement between the parties.
Quality Commitment from Tech Team 4 You:
We are so confident that our products are effective and reliable that, on top of the standard warranty, we will contact you after three years and offer to buy back your product if you require any upgrade.
1. Definitions
In these Conditions entered into by the Customer of the Company, the following terms shall have the following meanings and effect:
"The Customer" - means the Company, firm, or individual who purchases or agrees to purchase Goods and/or Services from the Company.
"Charges or Basic Charges" - the Company's charges for the provision of and in connection with Goods and the Services and other work carried out at the Customer's request per the Company's charging rates from time to time.
"The Company" - will mean Tech Team 4 You Limited and includes its successors, trade names and trademarks (where applicable).
"Disbursements" - means the payment by the Company of any expenses or fees on the Customer's behalf, including without prejudice to the generality of the previous all out-of-pocket expenses, search fees, costs of consumable items, license fees materials and parts or other payments made on the Customer's behalf.
"Lien" - means the Company's right to keep all Goods, papers, documents, money, or other property held on the Customer's behalf until all monies due under this Agreement are paid in full. A Lien may be applied after any Agreement ends.
"Liability Whatsoever" - includes without prejudice to the generality of the expression all Liability in tort, contract, breach of representation or implied warranty or condition or such other duties at common law, including liabilities for direct, indirect, or consequential losses of whatever nature and howsoever caused or arising. The term shall not apply to liabilities for death or personal injury.
"Goods" - means all machines, equipment, printers, parts, consumables, and related telecom products provided by the Company to the Customer.
"Payment Terms" - means the payment terms set out in the quotation, advice note or written Agreement, Schedule, letter of engagement, or another periodical update of fees notified by the Company to the Customer in writing from time to time.
"Confidential Information" - as defined in clause 7.1 but shall include and will not be limited to all information that is not publicly known, including the business, finance, technology, trade secrets, and other commercially sensitive information of either party, regardless of its nature.
"Price" - means the price for the provision of the Goods and Services as set out in the Schedule, Quotation, Agreement, or other written document as otherwise provided by the Company to the Customer in writing.
"Rate(s)" - means the Rate (s) for the time being applicable as notified by the Company to the Customer from time to time in any letter, Schedule, Agreement, or otherwise notified to the Client from time to time in writing in respect of the Services.
"Services" - means the sale, design, Repairing, cleaning, maintaining, and Servicing of telecoms Goods and Equipment and related Services provided to the Customer.
"Website Provisions" - means the provisions set out in clause 20, which will apply to all Services, including those obtained explicitly via the internet or any company website.
2. The Service
2.1 The Company agrees to undertake and use their reasonable endeavors to carry out the specific instructions of the Customer as set out in the Schedule/Agreement hereto or otherwise set out in writing by the Customer to the Company from time to time, including electronic orders and accepted by the Company in writing upon these Terms & Conditions only which shall prevail over any other Terms & Conditions set out in any document from the Customer.
2.2 The Company shall take all reasonable steps to complete the Services within the time scales intimated by the Company to the Customer. However, time shall not be of the essence in respect of any Agreement or any of the Services or part of the Services thereof provided by the Company, and the Company shall not be liable for any liability whatsoever either directly or indirectly attributable from the result of the late delivery of any Goods, Services or document.
2.3 The Customer shall be solely responsible for ensuring the complete and correct identification of the Services, confirming that it complies with their requirements and is valid in all respects. Any delivery times given are an estimate only, and time shall not be of the essence in respect of any part of the Services.
2.4 Where the Customer requires the Company to provide any additional Services or to carry out further work or duties not ordinarily carried out by the Company and not set out in written quotation or advice, note the parties shall enter into a separate agreement in respect of the same. The Company will be under no obligation in respect of such further work until the other deal is signed on behalf of both parties and the appropriate sum due is paid in advance.
2.5 The Company shall be entitled to determine the manner of delivery and the performance of any of the Services at their sole discretion. The Company reserve the right not to accept Orders at their absolute discretion.
2.6 All descriptions of Goods are approximate only, and the Company reserves the right to replace any product or Goods quoted with a similarly equipped model at their sole discretion. If any Goods are unavailable and a substitute product is suggested, the Customer has the right to withdraw their Order without Liability.
2.7 The provision of the Services is subject to the available research and technical information available and the provision of proprietary information from third parties, including vendors, manufacturers, and developers. Although the Company will use its reasonable endeavors to resolve any technical problems and carry out the Services in a timely and efficient manner, the Client accepts that the Company may not be able to resolve all technical difficulties because of this third-party information requirement. Should there be a fault with goods within 60 days of sale, the Company will arrange or administer, repair or replace (at their sole discretion) such items free of charge (fair wear and tear excepted). After 60 days has passed, faults must be registered with the item manufacturer warranty (usually 24 months).
2.8 All Services provided via the Company's website are subject to the Website Provisions.
2.9 The Customer has the right to cancel any Order before the dispatch of Goods without penalty.
2.10 As a company, Tech Team 4 You respects the the statuary 14-day returns window and offers the Customer a cooling off period from the date of delivery of any goods ordered online from the Company to cancel any order without charge solely on the basis that any goods sent to the customers are promptly returned in the same condition as when shipped, including all packaging. Tech Team 4 You has a right to deduct an amount from the reimbursement (or charge a consumer) if they have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics, and function.
If you would like to return an item, please visit our returns application form page. Once the form has been filled out, you will receive a response with instructions on how to return your product within 24 - 48 hours. Click here to fill out the returns form.
Don't hesitate to contact our customer service team if you have any concerns or issues sending back your call blocker.
3. Customer's Obligations
3.1 The Customer shall:
3.1.1 make available to the Company or any appointed professional adviser full instructions and complete and accurate information to allow the Services to be carried out correctly and per this Agreement and English and Welsh Law;
3.1.2 not ask the Company to work improperly or unreasonably;
3.1.3 not deliberately mislead the Company in any way concerning the Services to be provided and will provide complete information and documentation when requested by the Company to the Company, any professional adviser, or such other person or body nominated by the Company;
3.1.4 co-operate with the Company, its staff, and all professional advisers fully and do all necessary things and execute all such documents to allow the Services to be carried out in a timely and conscientious manner;
3.1.5 ensure that an appropriate representative of the Customer is available as may be required by the Company for clarification of any matters arising during the carrying out of the Services;
3.1.6 ensure that they have read and are satisfied with all information, documents, or advice given by on or behalf of the Company and keep the Company, its servants, and agents indemnified in respect thereof;
3.1.7 be responsible for ensuring that any site, building, or land occupied for the carrying out of any of the Services will be with the full consent of all legal and beneficial owners and that who will obtain full licenses and all other legal consents for the use of any premises, land or buildings and that the premises are fit for the Services to be safely carried out by the Company.
3.1.8 Shall ensure that all Goods provided by the Company or any of its primary dealers should only be moved or removed by the main dealer or company contractors. The Company's standard collection and removal charges will be levied in addition to those sums set out in the Agreement regarding such movement or displacement of Goods.
3.1.9 The Customer shall make payment of all sums due under this Agreement, including the Company's minimum fees and usual annual support charges where appropriate.
4. Charges and Expenses
4.1 In consideration for the Company carrying out the Services and providing the Goods, the Client shall pay the Company the total price for the Goods or Services at the Rates) as set out in the quotation or the schedule hereto or in the latest served letter of engagement, Agreement or other notification given by the Company to the Customer and which shall be invoiced to the Customer per these Terms & Conditions of Business. Such invoice shall be payable without set-off or deduction of any kind whatsoever in cleared funds, including payment, card payments, etc., in advance of the provision of the Services and Goods.
4.2 In respect of any additional Services or Goods, the Customer shall pay the Company the amount of the Basic Charges without deduction or set off at the time of Order by the Customer to the Company by payment card or another form of cleared funds. Who will accept no Orders unless the card issuer fully authorizes payment?
4.3 For all invoices issued by the Company where credit terms are agreed in writing in advance, the Customer shall discharge in cleared funds all invoices submitted by the Company within the times agreed. Under the Sale of Goods Act 1972, Tech Team 4 You retains title of all goods until full payment is received, regardless of the place of acceptance.
4.4 The Company has the right to charge interest at a rate of 10% per annum above the base rate for the time being of Barclays Bank Plc on all outstanding sums due to the Company under any invoice or part thereof or otherwise.
4.5 Any payments made by cheque shall not be deemed to have been made until the cheque has been honored by the drawer's bank and cleared in the Company's bank account.
4.6 Failure to pay the price for any Services or Goods or part thereof supplied or any part of the price or any monies payable by the Customer to the Company per these Conditions will entitle the Company without prejudice to the Company's other rights or remedies to refuse to make delivery of any other Services or Goods under this Agreement or under any additional agreement without incurring any liability whatsoever to the Customer.
4.7 Payments received by the Company shall be applied first in settlement to any charge to interest or other cost or expense howsoever invoiced or incurred by the Company and after that in settling the purchase price or principal sum(s) due to the Company.
4.8 Any quotation issued by the Company is based on the cost then obtaining of materials, labor, transport, and other charges, and such price(s) quoted are subject to a fair adjustment reflecting changes in the cost of the same incurred by the Company during the period between quotation and delivery of the Goods and Services. The Company reserves the right to make additional charges for the same.
4.9 All photographs, catalogues, drawings, or documents produced by the Company as part of the Services shall remain the Company's property until paid for in full.
4.10 VAT amount and inclusion shall be clearly indicated (where applicable) on the Website or any Invoice issued by the Company.
4.11 Tech Team 4 You Limited uses a Mail-Order/Telephone-Order payment servicey to process credit/debit card payments on this website, via telephone or via hyperlinks in invoices.
5. Liability & Insurance
5.1 In respect of claims for death or personal injury arising from the Company's negligence, in no event shall the Company be liable for any Liability Whatsoever including without prejudice to the preceding any loss of data, lost profits, loss of anticipated savings, loss of business, loss of enjoyment, nor for any other damage that is an indirect or of a secondary consequence of any act or omission of the Company whether such damage was reasonably foreseeable or foreseen.
5.2 In respect of claims for death or personal injury, the Company shall not be liable for any loss or damage, or Liability Whatsoever suffered by the Customer arising out of or in connection with any breach of this Agreement by the Customer or any act, misrepresentation or omission made on or on behalf of the Customer or arising from any cause beyond the Company's reasonable control.
5.3 Without prejudice to the preceding, save in the case of personal injury or death, the Company shall have a maximum liability to the Client under this Agreement or otherwise for any cause whatsoever (whether in the form of additional costs of remedial services or otherwise) for only direct costs and damages. In any event, such sum will be limited to a sum equivalent to the price to be paid to the Company for the Goods and Services that are the subject of the Customer's claim.
5.4 All products, information, documents, advice, information, and other Services provided by the Company and its sub-contractors are provided without warranty of any kind, either express or implied, including but not limited to implied warranties of fitness for a particular purpose or other infringement and the Company assumes no responsibilities for any errors, omissions or other inadequacies in the Goods or Services provided whatsoever.
5.5 The Customer agrees that it is in a better position to foresee and evaluate any loss it may suffer in connection with this Agreement and that the Basic Charges have been calculated based on these limitations and exclusions in this Clause and that the restrictions contained in this Clause 5 are reasonable in the light of all the circumstances particularly in respect of the size and nature of the Company compared to the size and nature of the Customer and the Customers ability to obtain insurance and the Customer agrees that he will effect such insurance as is suitable having regard to his particular circumstances and this Clause in these Terms & Conditions.
5.6 The Customer's statutory rights as a consumer (if any) are not affected. All Liability for personal injury or death not expressly assumed in this Agreement is excluded.
5.7 These limitations in clauses 5.1 to 5.6 will apply regardless of the action, whether under the statute, in contract, or tort, including negligence or any other form of action. For this Clause 5, the Company includes its employees, sub-contractors, and suppliers who shall all have the benefit of the limits and exclusions of the liabilities set out above in terms of the Contracts (Rights of Third Parties) Act (1999) provided that nothing in this Agreement shall exclude or limit Liability for fraudulent misrepresentations, personal injury or death.
6. Terms & Conditions
6.1 These Terms & Conditions of Business shall continue in force until completion of the Services unless the Agreement is terminated per any of the provisions of this Clause 6.
6.2 Subject to clause 2.9, either party shall be entitled to terminate this Agreement immediately at any time by written notice to the other party if:
6.2.1 the other party commits a material breach of any of the Terms of this Agreement and if the breach is capable of remedy fails to remedy the said breach within seven days after receipt of notice in writing to do so; or
6.2.2 the other party becomes subject to an Administration Order, a Receiver or Administrative Receiver or similar appointment or if an encumbrancer takes possession of any of the other party's property or assets or if any other party enters into an agreement or composition with its creditors, ceases or threatens to cease to carry on business, becomes insolvent within the meaning of the Insolvency Act 1986 or ceases to be able to pay its debts as they fall due.
6.3 The Company may terminate all Agreements with the Customer at any time by twenty-eight days' notice in writing to the Customer without giving reasons and without being liable for any liability whatsoever occasioned by the Customer in respect thereof, howsoever arising.
6.4 Termination of this Agreement and these Terms & Conditions, howsoever occasioned, shall be without prejudice to any of the rights or remedies of the Company, nor shall it affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to continue in force on or after such termination.
7. Confidentiality
7.1 "Confidential Information" shall mean all information disclosed by one party to the other, including without limitation in any written document disclosed to or obtained by one party from the other or a third party, and shall include but shall not be limited to information of any products, prices, charges, all Agreements, these Terms & Conditions of Business, financial matters, prices or rates and any document appended to it and all information relating to the parties' operations, processes, plans, intentions, products, information, know-how, designs, trade secrets, market opportunities, customers and business affairs.
7.2 Each party will take all proper steps to keep confidential all Confidential Information of the other which is disclosed to or obtained by it according to these Terms and any related Agreement and will not divulge the same to any third party except to the extent that such confidential information becomes public through no fault of that party.
7.3 Notwithstanding the termination or expiry
of this Agreement for whatever reason, these obligations and restrictions shall continue after the Agreement's termination.7.4 Each party agrees to keep the existence of and the nature of any Agreement and the provisions of these Terms & Conditions confidential and not to use the same with any other party in any publicity, advertisement, or further disclosure concerning this Agreement or these Terms without the prior written consent of the other party.
7.6 Nothing in this Clause shall prevent the Company from exploiting any drawings, inventions, software, or other product or service it develops during the Agreement with the Customer. All moral and intellectual property rights in such material shall remain solely vested in the Company.
7.7 The Company will carry out the Services per the Privacy Policy in clause 21, which the Customer agrees explicitly.
8. Indemnity
8.1 The Customer shall indemnify the Company fully against any losses, liabilities, costs, or expenses that the Company may incur as a result of any work done per the Customer's express specifications which involve or results in any infringement of any third party right, breach of any statute, bye-law or which in any other respect causes the Company to be liable to any third party or any government authority in respect of any breach of statutory duty, tort or breach of contract or such other claim incurred as a result of information or requests made by the Customer to the Company.
8.2 The Customer undertakes that it will indemnify the Company in respect of all proceedings, costs, expenses, liabilities, or damage arising out of the breach or negligent performance or failing of execution by the Customer of the terms of these Terms & Conditions or any related Agreement or any letter of engagement or in respect of any act or omission of the Customer, its officers, employees, agents or sub-contractors.
8.3 No provision in these Terms & Conditions shall operate to exclude any liability of any of the parties in respect of a fraudulent misrepresentation made by that party to the other or to restrict or exclude any remedy which the other party may have in respect of fraudulent misrepresentation, personal injury or death.
9. Partnerships
9.1 This Agreement shall not constitute or imply any partnership, joint venture, agency, fiduciary relationship, or other relationship between the parties other than a contractual relationship expressly provided for in these Terms & Conditions.
10. Entire Agreement
10.1 These Terms & Conditions supersede all prior agreements, arrangements, and undertakings between the parties and constitute the entire Agreement between the parties relating to the subject matter of this Agreement and supersede or will replace any matters that conflict with these Terms & Conditions in any Agreement, Schedule or letter of engagement sent by the Company to the Customers.
11. Force Majeure
11.1 Notwithstanding anything else in this Agreement, the Company shall not be liable for any delay in performing its obligations under this Agreement nor for any losses in respect thereof if circumstances beyond its reasonable control cause such delay.
11.2 Without prejudice to the generality of the previous Clause, causes beyond the reasonable control of the Company will include:
11.2.1 acts of God, explosion, flood, lightning, tempest, fire or accident;
11.2.2 war, hostilities, invasion, the act of foreign enemies;
11.2.3 rebellion, revolution, insurrection, military or usurped power or civil war;
11.2.4 riots, civil commotion or disorder;
11.2.5 acts, restrictions, regulations, bye-laws, refusals to grant licenses or permissions, prohibitions or measures of any kind on the part of any governmental authority;
11.2.6 import or export regulations or embargoes;
11.2.7 strike, lock-outs, or other industrial actions or trade disputes of whatever nature, whether or not involving employees of the Company or any third party;
11.2.8 default of suppliers or sub-contractors for any reason whatsoever where such delay is beyond the reasonable control of the Company;
11.2.9 incompleteness or inaccuracies of any technical, financial or other information or other information or obligations which are the responsibility of the Customer or any other third party;
11.2.10 Any failure, default, delay, or non-performance of any act or omission of any nature on the part of the Customer, its employees, agents, suppliers, or sub-contractors.
12. Pricing
12.1 Prices for purchases on this website shall be clearly marked.
12.2 prices for purchases on this website shall clearly indicate whether VAT is included as well as the amount in percentage AND GBP of VAT payable (where applicable) on the checkout page. For your convenience, Tech Team 4 You also offers a secure payment service via telephone. Please call 0126 885 6246 to use this service. There will be no additional charges for the use of the MOTO payment service.
13. Shipping
13.1 The following shipping prices and estimated delivery times are offered:
13.2 FREE Royal Mail 1st Class Package delivery is offered for ALL products FREE OF CHARGE via this website only. We aim to dispatch all products within 48 hours of receipt. Estimated delivery time is 3-5 working days for most UK postcodes.
13.3 The Company may request delivery charges for 'additional' items provided on a case-by-case basis which may include replacement cables, memory cards etc.
14. Privacy Policy
14.1 Please see our Privacy Policy here.
14. Cancellations & Returns
14.1 Please see our Cancellations & Returns Policy here.