Engineer Service Agreement Terms & Conditions

These are the Terms & Conditions ("Conditions") of Tech Team 4 You Limited of registered office 15 Montpelier Vale, Blackheath, London, SE3 0TA. Company No. 14289222 which shall apply to repair provided by the Company to the Customer and supersedes any other Terms and Conditions set out in any additional fee or other Agreement between the parties. This document was published on 18 Apr 2025

Definitions

In these Conditions entered into by the Customer of the Company, the following terms shall have the following meanings and effect:

"The Customer" - means the Company, firm, or individual who purchases or agrees to purchase Goods and/or Services from the Company.

"Charges or Basic Charges" - the Company's charges for the provision of and in connection with Goods and the Services and other work carried out at the Customer's request per the Company's charging rates from time to time.

"The Company" - will mean Tech Team 4 You Limited and includes its successors, trade names and trademarks (where applicable).

"Disbursements" - means the payment by the Company of any expenses or fees on the Customer's behalf, including without prejudice to the generality of the previous all out-of-pocket expenses, search fees, costs of consumable items, license fees materials and parts or other payments made on the Customer's behalf.

"Lien" - means the Company's right to keep all Goods, papers, documents, money, or other property held on the Customer's behalf until all monies due under this Agreement are paid in full. A Lien may be applied after any Agreement ends.

"Liability Whatsoever" - includes without prejudice to the generality of the expression all Liability in tort, contract, breach of representation or implied warranty or condition or such other duties at common law, including liabilities for direct, indirect, or consequential losses of whatever nature and howsoever caused or arising. The term shall not apply to liabilities for death or personal injury.

"Goods" - means all machines, equipment, printers, parts, consumables, and related telecom products provided by the Company to the Customer.

"Payment Terms" - means the payment terms set out in the quotation, advice note or written Agreement, Schedule, letter of engagement, or another periodical update of fees notified by the Company to the Customer in writing from time to time.

"Price" - means the price for the provision of the Goods and Services as set out in the Schedule, Quotation, Agreement, or other written document as otherwise provided by the Company to the Customer in writing.

"Rate(s)" - means the Rate (s) for the time being applicable as notified by the Company to the Customer from time to time in any letter, Schedule, Agreement, or otherwise notified to the Client from time to time in writing in respect of the Services.

"Services" - means the sale, design, Repairing, cleaning, maintaining, and Servicing of Goods and Equipment and related Services provided to the Customer.

What This Service Covers

The Company agrees to undertake and use their reasonable endeavours to carry out the specific instructions of the Customer as set out in the Schedule/Agreement hereto or otherwise set out in writing by the Customer to the Company from time to time, including electronic orders and accepted by the Company in writing upon these Terms & Conditions only which shall prevail over any other Terms & Conditions set out in any document from the Customer

Under the terms and exclusions set out in this agreement, Tech Team 4 You Limited agrees to cover the cost of repairing or replacing a selected appliance, system or item that has failed outside of the manufacturer’s warranty, provided the failure occurs within our service area and (usually within the registered domestic property) during the agreed contract period. Repairs or replacements will be carried out by an authorised technician or by us directly.

The decision to repair or replace an item remains solely at the discretion of Tech Team 4 You Limited. Our maximum liability is limited to the replacement value of the covered appliance, in accordance with the conditions specified in your agreement. Please note that this is a service contract, not an insurance product, and is governed by UK service contract laws and regulations.

Payments

We accept Visa and Mastercard payments, processed securely over the phone or via a Pay By Link. All plans must be paid for in full in advance as a one-off payment covering the entire duration of your contract. Tech Team 4 You Limited does not offer payment plans nor subscriptions, therefore no auto-renewal service will be applied. There is no obligation to renew your agreement upon expiry.

Agreement Options & Pricing

Tech Team 4 You Limited offers Fixed Term Plans with coverage durations of 1, 2, or 3 months. For example, a three-month agreement covering one kitchen or household appliance is priced at £249.00. This fee is a one-time payment due at the time of agreement.

Each appliance, fixture or service must be registered under a separate contract. Your agreement begins immediately upon confirmation, and documents are dispatched via Royal Mail 1st Class. Delivery typically takes 5–7 calendar days. If you have not received your documents within 10 days, please call us on 03316 307 955 to request a duplicate.

How to Request a Repair

If you experience a problem with a covered appliance, please contact our Customer Service Team via phone or email as soon as possible. Our representatives are available on weekdays, excluding bank holidays, to assist you with repair requests.

Please have your contract details ready to help expedite the process. In some cases, we may first attempt to resolve the issue remotely by guiding you through basic troubleshooting steps, such as checking power sources, performing resets, or reviewing user manuals. If the issue persists, we will arrange for a qualified engineer to attend your property – either from our trusted repair network or via the manufacturer’s authorised service provider. You will be kept informed throughout the entire process.

Upon reporting an issue, an engineer will be dispatched to your home within 24 hours of your call, whenever possible.

Cancellation, Termination & Refunds

We offer a 14-Day Money Back Guarantee. If you cancel within 14 days of purchase and no claims have been made, you will receive a full refund. For full details, please refer to our Cancellation Policy.

To cancel or terminate your service, please contact us via email at [email protected], call us at 03316 307 955, or write to our postal address as listed in your contract documents.

Complaints Procedure

We are committed to providing high-quality service. If you are dissatisfied for any reason, you may submit a complaint by emailing [email protected].

If you are not satisfied with our initial response, you may escalate the issue to management via the same email. Should your concerns remain unresolved after both steps, we recommend contacting your local Trading Standards office for further guidance.

Governing Law

This agreement shall be governed by and interpreted in accordance with the laws of England and Wales. By using Tech Team 4 You Limited services, you agree that any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

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